Returns & Exchanges
At Whitley's Peanut Factory, we take great pride in the quality of our gourmet nut products and want you to be completely satisfied with your purchase. If your order does not meet our high standards for freshness or arrives damaged, please contact us within 30 days for a replacement or refund.
Contact Customer Care
Reach out to our team via phone or email with your order number and a brief description of the issue to initiate your request.
Provide Quality Documentation
For items damaged during transit or quality concerns, please provide photos of the packaging and product to help us improve our shipping standards.
Receive Return Authorization
Once your request is reviewed, we will provide you with a return authorization number or confirm if a replacement is being processed immediately.
Resolution Processing
After approval, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing